Gen 3 owners please read! Camshaft Issue (Diesel)

[ColinB]

With respect to the previous poster, I don't think it is a good idea to immediately go public on this as it could well have the opposite result to what you intend. You should initially confront Mazda direct as you say you are doing to see what their reaction is. If it is negative then the next step is to say you will pursuing legal action. It that is unsuccessful then consult a solicitor as to the most appropriate action. Your principal object is to get financial recompense and hopefully compensation rather than have a rant in the media which is unlikely to result in a positive resolution to the dispute. By all means go public once you have got the result you want and try to avoid being gagged.

Going public at an early stage rarely ends well as it becomes your word against theirs irrespective of the 'evidence'.

[TerryShel]

Hi guys

yes, paid a shade over £350 towards the costs.

have spoken with and emailed Mazda UK. They have told me it was not a recall and it was not completed during warranty, so it is a good will gesture.

A number of points here...

firstly, they invited me in to have brakes looked at when they knew there was an issue, so to me that is half the battle. i am going to suggest to them that this was done to mask the real problem and as such i want the work done FOC.

Secondly, the garage have still not issued me with a VAT receipt and I am going to insist on this (thanks for the advice) as I want to reclaim the VAT as it was used for my business.

Thirdly, i am going to insist on a warranty for the work done.

I sent a copy of the recall document to Mazda UK, and explained that it is public knowledge about the issues that have been corrected. Hopefully this will add a little weight to the case.

Pretty unhappy at all the hassle, but hopeful for a positive outcome.

[benny69]

I have had my April 13. Mazda 6 2.2d in the dealers for 4 weeks now.

I took it in complaining that the breaks stop working when pumped. Dealer told me on the same day that it was a problem with the camshaft, turbo and vac pump. Was going to be expensive so they already asked Mazda for goodwill.

After some weeks of supposedly sending readings to Mazda I have been made an offer of 80% with me "only" needing to pay £600.

Called Mazda customer services who said this is the maximum they will pay and I should go to the motor ombudsmen if I don't like it.

Absolutely fuming. Tried to ring them but couldnt get through so will need to wait till.next week now to get their view.

In the meantime thanks for letting me vent my anger somewhere. Any tips to help calm me down would be much appreciated.

Thanks.

[steve100]

Hi sorry can't do anything about the speed of the ombudesman All i would say is make sure you have all the evidense of this matter from the Forum and there is plenty of it regarding 13 and early 14 plate 2.2s that the fault was found at the Mazda factory with a whole batch of faulty camshafts that end up causing all this trouble
IMHO this should have been a recall right from the start to prevent all the DAMAGE to engines and reputations and i can't explain why it wasn't as i believe it would have been cheaper in the long run I guess they were hoping most of the vehicles would be out of warranty by the time the trouble came. I hope things work out for you and you receive full compensation
Cheers Steve

[newmazdaowner]

I have had my April 13. Mazda 6 2.2d in the dealers for 4 weeks now.

I took it in complaining that the breaks stop working when pumped. Dealer told me on the same day that it was a problem with the camshaft, turbo and vac pump. Was going to be expensive so they already asked Mazda for goodwill.

After some weeks of supposedly sending readings to Mazda I have been made an offer of 80% with me "only" needing to pay £600.

Called Mazda customer services who said this is the maximum they will pay and I should go to the motor ombudsmen if I don't like it.

Absolutely fuming. Tried to ring them but couldnt get through so will need to wait till.next week now to get their view.

In the meantime thanks for letting me vent my anger somewhere. Any tips to help calm me down would be much appreciated.

Thanks.

Nicely put by Steve and we that have lived through this for a couple of years, new that there was trouble ahead. Mazda are IMHO definately liable to compensate in full for something that was all along their problem. Earlier this year our hopes were raised with news that Mazda were in the process of recalling all 2.2 175bhp diesels ever made in the 3rd generation series. That turned out to be, in the words of 'The Donald', fake news.

This problem will raise it's ugly head for years to come.

My advice is to threaten legal action - sod the ombudsman, who is paid by the motor industry.

[proberts]

Hi everyone.
Relatively new to this forum and a mazda 6 owner for the last 2 months or so. I keep getting intermittent turbo lag on my 6 and took it to Mazda a month or so ago and they said they drove it but as it wasnt happening at the time, they couldnt find a problem. My last 6 digits of my VIN is 120287. Car manufacture date is 08/05/2013. It has just under 62k on the clock. 1st question is, does this number fall in to the defective camshaft issue ? And 2nd question is, if so, how do i find out if the problem has been rectified or not ?
Cheers.

[newmazdaowner]

Hi everyone.
Relatively new to this forum and a mazda 6 owner for the last 2 months or so. I keep getting intermittent turbo lag on my 6 and took it to Mazda a month or so ago and they said they drove it but as it wasnt happening at the time, they couldnt find a problem. My last 6 digits of my VIN is 120287. Car manufacture date is 08/05/2013. It has just under 62k on the clock. 1st question is, does this number fall in to the defective camshaft issue ? And 2nd question is, if so, how do i find out if the problem has been rectified or not ?
Cheers.

Hi there,
Over the two + years that the camshaft problem has come to light, Mazda have tried to confuse matters enormously regarding the specific VIN's that are effected. As various problems surfaced i.e. duff turbos, vacuum pump etc. all of which are in fact because the car had fitted a non oil hardened camshaft, different VIn numbers and build dates were disclosed - therefore, no matter what others may tell you, there is no difinitive VIN series.

Why is that so? Ok - after a year into the 2013 3rd M6 production run, it became evident to Mazda that one of their camshaft suppliers had not hardened a batch at per specification - to wit, they had stupidly left out the crucial oil cooling/hardening element in their computerised production cycle. That particular supplier must have kept bad records as they were unable to state how many and to what Mazda factories the duff batch, which has an unspecified production number, were sent to. Therefore, some went to the two Japanese factories, some went to Australia and some went to Malaysia. None of course went to the USA, as diesel Mazdas are not sold there.

This problem was compounded further as the duff batch was sent to the different factories over a period of months and therefore Mazda have no idea when the batch was used. Had the camshafts been stamped with a serial number and linked to each specific engine, then the difinitive VIN range would have been easy to establish. When fitted, each camshaft looks identical, whether or not it had been oil hardened.

There is no doubt in my mind that although the VIN number of your car is not in the range that some are using on here - i.e. 122521 to 148781, which by my reckoning only 22,260 engines worldwide, you should lodge your complaint to your dealer and make them aware that you are a member of the M6owners club. The dealer is well aware of this problem and will probably tell you that your VIN is outside of the range. However, tell him that you are aware of a TSB (Technical Service Bulletin) that outlines how they should check the engine for the camshaft problem, should anyone complain about loss of power and turbo lag. Theefore, they should check your engine as per that TSB and if a) your vacuum pump or turbos are contaminated with swarff (tiny particals of metal) and or b) the vacuum pump is damaged, they should check the camshaft for serious and very dangerous wear.

Good luck

[proberts]

Thanks very much for the reply. Got to go to mazda this week to book it in for service as it's close and noticed the oil level between high and the X Mark on dipstick so will ask them to check to see the camshaft etc is ok and mention the turbo lag.

[Tomthebiker]

Thanks very much for the reply. Got to go to mazda this week to book it in for service as it's close and noticed the oil level between high and the X Mark on dipstick so will ask them to check to see the camshaft etc is ok and mention the turbo lag.

Let us know how you get on. I'll also be doing the same come my next service


Sent from my iPhone using Tapatalk

[proberts]

I'm not holding my breath Tom. The guy at reception couldn't even get my postcode right even though I said it a Alfa bravo Charlie etc. 4 times I had to say my postcode that way and then he even asked if it was a cx5. Mentioned the turbo lag and this forum and didn't seem the slightest bit interested.