Gen 3 owners please read! Camshaft Issue (Diesel)

[TerryShel]

Hi all

well, my Mazda 6 is going in on Monday to have camshafts and Turbo swapped out for new ones (it already had the brake servo swapped out in December). I didn't win the 100% Mazda funded argument though but can't help feel that they really should cover all the cost.

They have agreed to 90%, as mentioned previously, so i'm not too unhappy.

Anyway, I am literally selling it straight after getting the work done and I am only getting the work done because I couldn't in good conscience sell the car in its current condition and simply pass the problem on.

SO

Do i tell any prospective new owner of the work that has been completed, and the fact that there was a recall on these engines, or do i just keep quiet and be happy that the new owner is getting a fault free car (at least until the next recall comes out....?) Would you mention the work and hope that you get a little extra for the car? Anyone want to buy it now the work is (almost) done?

[Dazdot]

Both options are ok in my books, don't say anything shouldn't be a problem as you are you are not hiding anything. By saying something you may have one of two outcomes, firstly you may scare some buyers off who think that if something has had work on it then it is a lesser product. Or they may be pleased that they are getting a nearly new car for less money.

Only you should choose the way to approach this.

[steve100]

Both options are ok in my books, don't say anything shouldn't be a problem as you are you are not hiding anything. By saying something you may have one of two outcomes, firstly you may scare some buyers off who think that if something has had work on it then it is a lesser product. Or they may be pleased that they are getting a nearly new car for less money.

Only you should choose the way to approach this.

DITTO
Cheers steve

[TerryShel]

hi everyone

Work completed and the performance improvement is very noticeable! such a shame I am selling now as it feels like a new car.

However, the dealership wouldn't issue me with a VAT receipt....so I called Mazda UK and asked if my work was done as a recall, and I pay nothing - or - was it done under the premise that i do contribute 10% towards the costs. If the latter is true then i want a VAT receipt as I can claim the VAT back.

does anyone smell a rat here or am i paranoid???


by the way, i have decided not to mention the additional work unless they ask, and then i shall advise (proudly) that is has all been done!

[newmazdaowner]

hi everyone

Work completed and the performance improvement is very noticeable! such a shame I am selling now as it feels like a new car.
However, the dealership wouldn't issue me with a VAT receipt....so I called Mazda UK and asked if my work was done as a recall, and I pay nothing - or - was it done under the premise that i do contribute 10% towards the costs. If the latter is true then i want a VAT receipt as I can claim the VAT back.
does anyone smell a rat here or am i paranoid???
by the way, i have decided not to mention the additional work unless they ask, and then i shall advise (proudly) that is has all been done!

Did you have to pay anything when you took the car back? If not, then happy days as Mazda are indeed running for cover and the rat you smelled was real !! By law, if the dealership took money from you for work done, they have to add VAT to the bill, if they did and refuse to give you a VAT receipt, or if they didn't add VAT at all, on both counts they have broken the law.

Also, what written guarantees of both workmanship and parts did they give you? You could be correct in thinking that the problem has been rectified under a 'stealth' recall, as it has all gone quiet about the February announcement in Japan that all 2.2D Skyactive engines are to be recalled.

[SRP1958]

Hi All,

I'm the one who had a new camshaft & turbo fitted then 6 days later the engine sized.

I finally got the car back at the start of April with a complete new engine, but I had to make a hefty contribution to get the new engine fitted. Since then I have been working quietly in the background to gather evidence against Mazda UK and today I hit the jackpot.

Back in February I sent a data access request to Mazda UK asking for full details of all warranty work carried out on my car since new and they responded with what they claimed was a complete list. Today, through an alternative source, I received a complete print out of all warranty work carried out on my car since new and it clearly shows that the information supplied by Mazda UK was incomplete and any references to AE027A had been removed. Basically they knew about the problem on my car whilst it was still in warranty, replaced the vacuum pump to mask the issue, then removed the vacuum pump replacement from my data access request so that I couldn't prove it had been done. A clear breach of the law.

I have now written to Mazda UK to ask them to review the information they sent me in February and they can now either send me the same information, thereby breaking the law again, or provide me with complete information which proves they broke the law in the first place. One way or another, I am not finished with Mazda UK yet and will soon elevate this to Mazda corporate headquarters in Japan as well as local and national media if I can.

[steve100]

Hi All,

I'm the one who had a new camshaft & turbo fitted then 6 days later the engine sized.

I finally got the car back at the start of April with a complete new engine, but I had to make a hefty contribution to get the new engine fitted. Since then I have been working quietly in the background to gather evidence against Mazda UK and today I hit the jackpot.

Back in February I sent a data access request to Mazda UK asking for full details of all warranty work carried out on my car since new and they responded with what they claimed was a complete list. Today, through an alternative source, I received a complete print out of all warranty work carried out on my car since new and it clearly shows that the information supplied by Mazda UK was incomplete and any references to AE027A had been removed. Basically they knew about the problem on my car whilst it was still in warranty, replaced the vacuum pump to mask the issue, then removed the vacuum pump replacement from my data access request so that I couldn't prove it had been done. A clear breach of the law.
WELL DONE !
Cheers Steve
I have now written to Mazda UK to ask them to review the information they sent me in February and they can now either send me the same information, thereby breaking the law again, or provide me with complete information which proves they broke the law in the first place. One way or another, I am not finished with Mazda UK yet and will soon elevate this to Mazda corporate headquarters in Japan as well as local and national media if I can.

WELL DONE AGAIN

[John29072013]

Trading standards and the small claims court?

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[newmazdaowner]

Trading standards and the small claims court?

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It's more than that

[newmazdaowner]

Hi All,

I'm the one who had a new camshaft & turbo fitted then 6 days later the engine sized.

I finally got the car back at the start of April with a complete new engine, but I had to make a hefty contribution to get the new engine fitted. Since then I have been working quietly in the background to gather evidence against Mazda UK and today I hit the jackpot.

Back in February I sent a data access request to Mazda UK asking for full details of all warranty work carried out on my car since new and they responded with what they claimed was a complete list. Today, through an alternative source, I received a complete print out of all warranty work carried out on my car since new and it clearly shows that the information supplied by Mazda UK was incomplete and any references to AE027A had been removed. Basically they knew about the problem on my car whilst it was still in warranty, replaced the vacuum pump to mask the issue, then removed the vacuum pump replacement from my data access request so that I couldn't prove it had been done. A clear breach of the law.

I have now written to Mazda UK to ask them to review the information they sent me in February and they can now either send me the same information, thereby breaking the law again, or provide me with complete information which proves they broke the law in the first place. One way or another, I am not finished with Mazda UK yet and will soon elevate this to Mazda corporate headquarters in Japan as well as local and national media if I can.

Many thanks for this information and this is much, much more than a civil Small Claims Court action or Trading Standards violation as suggested in an earlier post. If you are able to prove it, this is pure and simple fraud and as such Mazda, or someone or group within Mazda UK, are guilty of criminal acts.

In the first instance, I suggest that you send a letter to one or more of the UK national newspapers (News Desks, not motoring sections) and copy in the Mazda UK managing director, Jeremy Thomson jthomson@mazdaeur.com and Laura Brailey, the new Head of UK Retail Operations, outlining all the facts regarding the cars problems and how Mazda have dealt with them. You may also like to add that this forum has been calling for Mazda to put their hands up about the major problem surrounding the batch of properly hardened camshafts that they fitted to a huge amount of 2.2D engines in late 2013 and early 2014 and have been hiding the fact ever since.

Even if Mazda do come clean and repay you for your outlay, please do not sign a non disclosure document which gags you from telling others.

Good luck